Payment
Fees are £45 per hour (£90 a week) for 11+ tuition. Fees are due weekly, in advance of that week's lessons, by bank transfer unless we agree otherwise. Extra homework help or focus lessons are charged separately, at £40 per hour.
Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, once you confirm paid lessons with us, you have the right to cancel that agreement within 14 days, without giving a reason, for a full refund of any lessons not yet delivered. If you would like lessons to begin within that 14-day period, we will only do so once you have told us that is what you want, and you accept that you may lose the right to cancel for any lessons already delivered by the time you cancel. To cancel, just email us and we will confirm and refund you within 14 days. Booking a free introductory call does not start this 14-day period, as no paid agreement is made at that stage.
Rescheduling and missed lessons
Separately from your right to cancel, we ask for at least 24 hours' notice to reschedule a lesson. Lessons cancelled with less notice, or missed without notice, cannot be refunded or rescheduled. If we ever need to cancel or move a lesson, we will let you know as early as we can and offer an alternative time.
Lessons
Lessons take place online via Microsoft Teams, using video, screen share and a shared whiteboard. Homework is set after most lessons, marked by parents at home, and reviewed at the start of the next lesson. Progress is tracked through regular monthly tests.
Responsibilities
Parents are responsible for making sure their child has a working device, a stable internet connection and a quiet space for each lesson, and for supporting the recommended homework routine at home. PassFrame is responsible for delivering the agreed lessons, tracking progress, and letting you know early if anything needs to change.